Agents can now set their next status while still on an active contact in Amazon Connect - devamazonaws.blogspot.com

Agents in Amazon Connect can now set their next status while still on a contact, enabling seamless transition from work to offline or lunch. This enables agents to indicate that they are about to go to lunch, and don’t want to be routed new contacts, while finishing up ongoing work. Once the agent has wrapped up any after contact work for their ongoing contacts, they will be automatically transitioned to the status they had selected. 

Post Updated on July 30, 2021 at 10:51PM

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