Contact Lens for Amazon Connect can now categorize contacts with contact attributes and integrates with Tasks and EventBridge - devamazonaws.blogspot.com

Contact Center supervisors can now use Rules in Amazon Connect to categorize contacts with more granularity. You can also generate an Amazon Connect Task for a supervisor to further investigate customer experience issues and follow-up, or configure Rules to automatically generate an EventBridge event.

Post Updated on August 06, 2021 at 05:59PM

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