Amazon Connect Chat user interface now supports browser notifications for your customers - devamazonaws.blogspot.com

The Amazon Connect Chat user interface now supports browser notifications through your customers’ web browser, improving customer satisfaction by letting the customer know when the agent has responded to their message. When your customer receives a new chat message while in another application or browser window, they will receive a notification through their web browser that they can easily click to view the message in the Chat user interface. This feature is supported out-of-the box without the need for manual configuration.

Post Updated on December 22, 2021 at 07:20PM

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