Amazon Connect Chat now supports a configurable chat duration of up to 7 days - devamazonaws.blogspot.com

Amazon Connect now allows you to configure your chat duration from 1 hour to 7 days. This enables you to define how long your customers have to resume a chat interaction before it expires. To configure the duration of chats in Amazon Connect, simply add an optional, new parameter when calling the StartChatContact API to create a new chat contact.

Post Updated on January 31, 2022 at 10:23PM

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