Amazon Transcribe Call Analytics now supports machine-learning powered call summarization - devamazonaws.blogspot.com

Amazon Transcribe Call Analytics announces support for call summarization, a machine learning (ML) capability that helps improve the productivity of contact center agents and managers so they can focus on providing excellent customer experiences. Using the Transcribe Call Analytics API, developers and independent software vendors (ISVs) can analyze audio recordings and add call analytics to their applications without needing any ML expertise.

Post Updated on March 22, 2022 at 09:14PM

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