Amazon Connect Cases, now available in preview - devamazonaws.blogspot.com

Amazon Connect Cases provides built-in case management capabilities that make it easy for your contact center agents to create, collaborate on, and quickly resolve customer issues that require multiple customer conversations and follow-up tasks, all without having to build custom applications or integrate with third-party products. Cases provides your agents with a unified timeline view of all activities associated with a customer case, including individual tasks that can be assigned and tracked across multiple agents. Additionally, case information can be used to answer customer questions in self-service IVR and chatbot interactions. 

Post Updated on June 20, 2022 at 08:28PM

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