Amazon Connect now enables long lasting, persistent chat experiences - devamazonaws.blogspot.com

Amazon Connect now makes it easier to deliver long lasting, persistent chat experiences for your customers. Persistent chats enable customers to resume previous conversations with the context, metadata, and transcripts carried over, eliminating the need for customers to repeat themselves and allowing agents to provide personalized service with access to the entire conversation history. To set up persistent chat experiences, simply provide a previous contact id when calling the StartChatContact API to create a new chat contact.

Post Updated on January 20, 2023 at 09:17PM

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