Amazon Connect now provides step-by-step guides in agent workspace - devamazonaws.blogspot.com

Amazon Connect agent workspace now provides programmatic step-by-step guidance that agents can use to identify customer issues and then recommends which actions to take to resolve them. Using Flows, the Amazon Connect no-code/low-code drag-and-drop design interface, you can design a guide that presents what the agent should review or do at a given moment during a customer interaction. This guidance helps decrease the time it takes to train new agents and helps all agents become more productive.

Post Updated on March 27, 2023 at 09:26PM

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