Amazon Connect Tasks now supports custom task templates in flows - devamazonaws.blogspot.com

Amazon Connect now allows you to use custom task templates using the “Create task” block in Connect Flows, making it easier for agents to capture the right information to create and complete tasks. Amazon Connect Tasks empowers you to prioritize, assign, and track all contact center agent tasks to completion, improving agent productivity and ensuring customer issues are quickly resolved. For example, you can create tasks for scenarios such as investigating billing issues or new insurance claims using pre-defined task templates in flows and pre-populate data for agents with the information needed to quickly resolve the issue. Task templates are supported out-of-the box with no need for manual configuration for the Amazon Connect agent workspace.

Post Updated on March 24, 2023 at 09:23PM

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