Amazon Connect scheduling agent time-off balance and group allowance support - devamazonaws.blogspot.com

Amazon Connect scheduling now offers new time off balance and group allowance features empowering contact center managers and agents to handle time offs more efficiently. Before this launch, managers had to manually cross-verify time off balances before approving or declining requests, and agents had to contact their managers via email or third party tools to request or change their time off schedule. With this launch, managers can easily import agent time off balances and group allowances in bulk from third party HR systems (for e.g., 120 hours vacation time, 40 hours sick time), and select either an automated or manual approval workflow for their groups. Agents can request time off and receive automatic approvals (or declines) based on their time off balances and group allowances in addition to other time off rules.

Post Updated on July 31, 2023 at 06:02PM

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