Amazon Connect launches new capabilities for measuring answered or abandoned contacts - devamazonaws.blogspot.com

Amazon Connect now provides the ability for businesses to define custom time thresholds between 1 second and 7 days for measuring the number of contacts answered or abandoned within a certain time duration in the real-time metrics page. For example, with these thresholds you can measure the number of contacts that abandoned within 4 seconds (also known as short abandons) to identify customers who picked the wrong IVR option or dialed the wrong number.

Post Updated on December 05, 2023 at 05:57PM

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